Customer Service BTEC

Want to work in hospitality, catering, call centres, retail or security industry; then the Edexcel BTEC Level 2 Certificate in Customer Service is for you.

All employers look for people that can get on with their colleagues and present a professional approach to their customers. This level 2 qualification will help you to gain the core skills in customer service that employers need, including.

• Understanding good customer service
• Delivering effective customer service
• Planning for self development in customer service

BTECs are recognised and valued by a wide range of employers within the service industry and will look great on your CV and application forms.

Principles of Business Administration BTEC

Many jobs have an element of administration to them, being able to demonstrate to prospective employers that you are competent in this area will go a long way to securing you a position.

The Level 2 BTEC in Principles of Business Administration covers many of the skills involved in effective administration including;

• Managing Information
• Producing Documents to Agreed Standards
• Understanding your Organisations Administrative Needs
• Developing your Administration Skills

BTECs are recognised and valued by a wide range of employers across many different and will look great on your CV and application forms.