Customer Service BTEC

Want to work in hospitality, catering, call centres, retail or security industry; then the Edexcel BTEC Level 2 Certificate in Customer Service is for you.

All employers look for people that can get on with their colleagues and present a professional approach to their customers. This level 2 qualification will help you to gain the core skills in customer service that employers need, including.

• • Understanding good customer service
  • Delivering effective customer service
  • Planning for self development in customer service

BTECs are recognised and valued by a wide range of employers within the service industry and will look great on your CV and application forms.